Edmonton Call Centre Jobs0
The call centre industry is one of the fastest growing industries in the world today. With the enormous demand on call centre agents worldwide, thousands of people benefit from the sudden boom of job opportunities for people, even those who have not finished college.
Call centre jobs usually come in three basic functions: customer care and service or customer support, sales, and call or credit collection.
Customer service representatives take calls of customers of various companies regarding inquiries, suggestions, and complaints on the company’s services or products. It is their responsibility to satisfy customers by providing the information that they need and seeking responses and solutions to their complaints.
Call sales representatives, on the other hand, attempt to sell through the telephone by calling people and trying to convince them to try the company’s services or its products. This kind of call centre job requires patience and excellent communication skills. To qualify for this job, you must have strong convincing power.
Lastly, bill and account collection agents are those who call debtors of the company to pay their debts or to remind them of the upcoming payment date. These call centre representatives are usually hired by credit or loan companies, banks, and other similar financial institutions.
To qualify for a call centre job, you must be proficient in the language required by the company. You must have good communication and interpersonal skills. Also, you must be willing to work varying shifts.
If you’re looking for Edmonton call centre jobs, visit job banks and job sites on the Internet. Most, if not all, call centre companies post job openings online.